Care Guide

Below you can find information on how to care for your new joinery items. In accordance with our Terms and Conditions, this Care Guide must be adhered to in order for your warranties and guarantees to remain valid.

To ensure the long life, efficient performance and visual appeal of our bespoke joinery products, we recommend that the following guidelines are followed.  Failure to properly care for and maintain your new joinery may ruin the appearance and eventually lead to the early deterioration of its components.

Grovewood Joinery Ltd may disclaim responsibility for any defect or failure that may subsequently occur which is attributable to non-compliance either wholly or in part with the advice given in this guide.

Any joinery supplied at the request of the client with a basecoat only, will require a minimum of 3 further coats of suitable treatment before installation or as soon as it’s been fitted.  A basecoat is not a weather proof finish.

It is important to remember that timber is a natural product – it expands and contracts with varying climatic conditions.  For many external joinery works - we advocate Accoya® timber; a treated timber that reduces the ability of the wood to absorb water by approximately 80% - resulting in a stronger, more durable wood that reduces the maintenance frequencies for coatings. You can find out more about Accoya® timber, here:

General cleaning of all products should be carried out regularly (usually two to three times annually) to prolong their life.  Use a non-abrasive, cloth with a mild detergent and warm water to gently remove any dirt and grime - change the water regularly throughout cleaning. Remove any access detergent or cleaner with a damp cloth to avoid adsorption - always avoid saturating the product.

Never allow abrasive tools, strong detergents, solvents, ammonia, bleach or harsh cleaning chemicals to come into contact with finished surfaces.

Ensure cleaning cloths are free from grit and debris to avoid damaging surfaces.

During cleaning, if any damage is noticed, it must be repaired as soon as possible.  Areas of general wear and tear such as window & door cills & edges, should be made good and re-touched up.  Also, check for signs of algae or mould growth on facades exposed to cold & damp - treat any affected areas immediately.  Mould growth can damage the coatings and penetrate the timber causing permanent damage.

If you product includes ventilators, these should be cleaned to remove any dirt or grime at least once a year.

Never use a jet washer or pole cleaner as these could damage surfaces and invalidate any guarantees.

Treat windows and doors with care and avoid slamming them shut or forcing them open. If resistance is felt on opening sashes or doors always investigate the cause. Never force products open or shut as this could cause damage.  Lubricate moving parts on a regular basis & clean ironmongery with non corrosive cleaners.

Check your new joinery products every 12 months:

Clean all frame surfaces

Clean sill track and weep holes (if present)

Check that all hardware is operating properly

Check that roller operation works properly (if applicable)

Check and clean the weather strip

Lubricate and clean hinges, tracks, locks and handles as appropriate

Check for signs of condensation

Take particular care to protect joinery products during the building process. Ensure they are not stored where falling debris could cause damage to decorative coatings, weather seals and ironmongery.

It is important to protect surfaces from plaster, render or concrete damage. Clean off any spatters while wet, with clean, warm water – never use any acid based cleaners. Plaster spatters will cause damage to coatings and lead to timber staining.  Pay particular attention to the protection of window cills and door thresholds from damage by plaster, render or the wrong type of cleaning products.

Adequate building ventilation is required after installation, particularly when wet trades have been working in the vicinity. Excessive moisture may cause timber to swell or result in surface blistering and discolouration. This is particularly important if the windows & doors are installed before any plastering and floor screeding is carried out, in this case a dehumidifier is essential.

When the house is completed, heat and ventilate.

Ironmongery disconnected or removed must be reconnected immediately to avoid damaging the joinery.

Ensure you remove any glass labels (if any) promptly after installation – prolonged exposure to the sun can make the label adhesive difficult to remove.

Never use scrapers, razor blades, steel wool or other metal tools on glass – We will not be help responsible for any damaged to the glazing via cleaning.

Organic solvents, oils and plasticisers must not come in contact with the glass.  Try to protect glass from all alkali materials and fluoride bearing compounds

During building processes that involve concrete, always protect the glass to avoid splatter – dried on concrete is impossible to remove without damaging the glass.  During this time, water used to wash the face of the building may contain contamination taken from mortar, cement, organic coatings etc. – this could damage the glass surface.

To ensure long term durability of glazing - it is advised they be washed and dried every 3 to 6 months (in urban areas).

Prolonged exposure to sprinkling or spraying in areas with hard water can lead to the minerals in the water precipitating out on the glass and becoming chemically bonded to the surface causing permanent damage.

Always ensure there is a clean, safe and dry area for you to store any joinery products.

Goods should only be stacked on a flat even surface to protect against twisting - and should be raised off the ground and separated apart allowing for adequate airflow between the elements.  Store loose items of ironmongery (if any) separately in a secure place for fitting after installation.

Remove any protection wrapping if the products are to be stored for more than 1 month. Always ensure adequate ventilation.

Never store joinery products in an area where wet trades have recently been working or areas that are still drying out.

Never store joinery products in areas with direct sunlight for long periods of time to avoid paint discolouration.

Grovewood Joinery Ltd specialises in the production of high quality bespoke joinery items and our team offer a wealth of experience and expertise. We have been producing exceptional products for many years and we are dedicated to ensuring that our customers receive a professional service and a first class product. We are keen to ensure that the products you receive are to the highest standards and are made in accordance with your requirements.

If you have any queries or concerns with the products supplied or need any advice on maintenance or decoration, please do not hesitate to get in contact with us.

Are You Ready?

To start a conversation about your joinery project with one of our team, please contact us using one of the methods below.

Email us on:

Or give us a call at out workshop in Wembley on:

02089 080 040

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We specialise in medium to large joinery projects, covering both the residential and commercial sectors. Below you can find out a little bit more about us, meet the team and find out how to visit our workshop.

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